Regulatory and Quality Solutions (R&Q) provides industry-leading regulatory and quality engineering services throughout the entire product lifecycle, from conceptual development through post-market surveillance. Make your impact today with the R&Q team as an Account Manager.
The Account Manager is a dedicated resource that ensures customer satisfaction and continued sales and sales growth year over year with select large clients (Tier 1) to ensure the customer sees the ever-growing value of R&Q. The position demonstrates leadership to maintain and expand relationships within an existing strategic customer as well as lead, along with the sales team, the acquisition of additional Tier 1 (~$100M – Multibillion dollar revenue clients) customer accounts. The Account Manager provides point of contact leadership with existing customer accounts ensuring a high and consistent level of quality service, customer support and satisfaction, and drives the organizations sales budget for the strategic customer for the current year and into the future. High level of intuition required to accurately predict the next step for the strategic customer so that R&Q can be ahead and aligned as well as an ability to persuade the strategic customer of the continued need and value of R&Q. The Account Manager is an integral part of the customer’s business and project planning processes.
Conducts contract, business and operational discussions with Facility, Divisional and Corporate executives within select organizations and ensure a high level of customer satisfaction.
Participates in business and project planning activities within customer organization.
Conducts regular quarterly or semi-annual customer business reviews focused on all relevant projects, objectives, accomplishments and industry updates. Prepare issue analysis, status updates, and special reporting for key client leaders.
Ensures key support departments are aligned with account requirements
Work with legal on necessary amendments for master agreements
Work with legal and finance to ensure contract requirements are defined and implemented
Develops and cultivates long-term relationships with existing customers to provide ongoing sales.
Lead, along with the sales team, the acquisition of additional accounts.
Identifies new internal customer targets and opportunities to increase sales with existing customers.
Leads the promotion of R&Q through a variety of marketing tactics & strategies
Leads Sales activities for existing assigned strategic customers and assists sales leads within the region in assessing and engaging potential strategic customers.
Prepares estimates, presentations, and service agreements.
Develops and maintains product knowledge.
Establishes and maintains current client and potential client relationships.
Manages the quality of account services through direct follow-up with the Program Management Office (PMO) at R&Q and client as well as other activities as appropriate.
Identifies and resolves client concerns.
Bachelors’ degree required in related field with a minimum of 5 years of direct experience in regulatory and/or quality, required.
Must have direct experience working in the medical device industry.
Minimum 5 years’ experience in an Account Management or Sales role with large medical device customer accounts required